Refund Policy

Shipping, Returns, Refunds and Guarantees

1. Shipping Policies and Rates for Physical Products Shipped by ReidAboutSex and not Amazon.com or Other Company

Shipping Policies and Rates for Physical Products

Note: When ordering my products from Amazon.com or a similar company, please refer to that company’s customer support, shipping and return policies.

My 2-6 week policy: I can usually beat my own, standard 2-6 weeks shipping policy! My 2-6 weeks delivery shipping policy is based on the time it takes me to: 1.) Re-order stock I just realized I ran out of because you just ordered it!, 2.) Receive said replenishment of stock, and 3.) Turn around and ship it out to you.

Please be advised of the following shipping schedules I endeavor to keep:

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Orders placed Monday – Thursday prior to 12pm PST will be shipped the following business day.
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Orders placed between Thursday 12pm PST and Friday 12pm PST will be shipped on Monday.
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Orders placed on Friday after 12pm PST – Monday at 12pm PST will be shipped on Tuesday.

This includes all expedited orders.

International Orders: Please allow 2-8 weeks for delivery, due to customs. Read about customs policies below.

Calculating Shipping Costs: 
Shipping costs for order fulfillment from ReidAboutSex.com depends upon the method you choose when choices are available, and the shipping destination.

Please also note that the shipping rates for some items we sell are weight-based and may be rounded up to the next full pound depending on the shipping company policies for the shipping method selected when choices are available.

How are shipping costs calculated? 
We charge a single flat fee for each item in the shipment, which covers shipping fees, handling, and packaging material fees.

How are items shipped? 
We use USPS for all orders placed. It is not possible to specify a preferred carrier when placing your order. When available for your particular order, selecting One-Day or Two-Day Shipping may have us use air or ground shipping as necessary to get your items to you within the promised time frame. This is dependent upon your location.

2. Return/Refund Policy for Physical Products Shipped by ReidAboutSex.com


IMPORTANT NOTE ON RETURNS/REFUNDS: When ordering my products from Amazon.com or a similar company, please refer to that company’s customer support, shipping and return policies. ReidAboutSex.com reserves the right to refuse returns and replacements purchased from another company and directed to us. If you’re experiencing customer support issues with another company, please call and speak with us before returning their product to us. We’ll try to rectify the situation and save us both some time and postage.

If ReidAboutSex.com shipped it to you: Product must be returned in the same condition it was received.

ReidAboutSex.com offers a 30-day return policy from date of purchase on any product that you are not 100% satisfied with. Items must be returned complete and undamaged.

Please include a copy of your invoice or packing slip. If you do not have either of these, please include your first and last name, shipping/billing address, email address and phone number.

Return to:
Reid Mihalko
Attn: Returns for ReidAboutSex.com
1080 23rd Ave., Ste. 110
Oakland, CA 94606

Refunds for the price of the product will be made within 7-14 days after return has been received. Refunds are made to the purchasing credit card. If the card has expired, please let us know the new expiration date in order to expedite your refund. 

2b. Refund Policy for Digital Content and Online Learning purchased from ReidAboutSex.com

IMPORTANT NOTE ON DIGITAL RETURNS/REFUNDS: When ordering my digital products from Amazon.com, iTunes or a similar company, please refer to that company’s customer support and return/refund policies. ReidAboutSex.com reserves the right to refuse returns and replacements purchased from another company and directed to us. If you’re experiencing customer support issues with another company, please call and speak with us before returning their product to us. We’ll try to rectify the situation and save us both some time and postage.
If you downloaded it from ReidAboutSex.com: There is no need to return product. We trust that you’re not trying to rip us off but, rather, you’re asking for a refund because you were not 100% satisfied with what we provided.

ReidAboutSex.com offers a 30-day return policy from date of purchase on all digital products. For eCourses that are designed to last longer than 30-days, the return policy window extends the advertised length of that eCourse + 30-days from date of purchase.
When requesting a refund, please include a copy of your invoice or confirmation number in your email. If you do not have either of these, please include your first and last name, shipping/billing address if you entered it when ordering, email address and phone number.
Refunds for the price of the product will be made within 7-14 days after refund request has been received. Refunds are made to the purchasing credit card. If the card has expired, please let us know the new expiration date in order to expedite your refund.
3. Guarantees
Physical Products and Digital Content and Online Learning

If you are not 100% completely satisfied with your ReidAboutSex.com shipped physical product, simply return said item within 30-days for a refund on the price of the product.

If you are not 100% completely satisfied with your ReidAboutSex.com digital product, eBook, eCourse or program, simply request a refund of said item within 30-days for a refund on the price of the product.

1. License. Upon your payment of our fees for Digital Content, we grant you a non-exclusive, non-transferable license to use the Digital Content for your personal, non-commercial, entertainment use, subject to and in accordance with the terms of this Agreement. You may copy, store, transfer and burn the Digital Content only for your personal, non-commercial, entertainment use.

2. Restrictions. You represent, warrant and agree that you will use the Service only for your personal, non-commercial, entertainment use and not for any redistribution of the Digital Content or other restricted use. You agree not to infringe the rights of the Digital Content’s copyright owner (Reid Mihalko) and to comply with all applicable laws in your use of the Digital Content. You agree that you will not redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, sub-license or otherwise transfer or use the Digital Content. You are not granted any synchronization, public performance, promotional use, commercial sale, resale, and reproduction or distribution rights for the Digital Content. You acknowledge that the Digital Content embodies the intellectual property of Reid Mihalko and is protected by law.

3. Explicit Content. Because of the frank and mature, often sexual and/or emotional, nature of Reid’s area of expertise and his teachings, you agree that we have no liability to you for Digital Content you find to be offensive, indecent or objectionable.

4. Downloading and Risk of Loss; Availability of Digital Content from ReidAboutSex.com purchased content. Once you have purchased Digital Content from ReidAboutSex.com, we encourage you to download it promptly and to make back-up copies of it. If you are unable to complete a download after having reviewed our online help resources, please contact ReidAboutSex.com. You bear all risk of loss after purchase and for any loss of Digital Content you have downloaded, including any loss due to a computer or hard drive crash.

If you purchased Digital Content from another company such as Amazon or iTunes, please contact their customer support.

Questions? Contact Reid HERE.

 

 

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