Shipping, Returns, Refunds and Guarantees

Processing Fees
Important Update: Effective November 27, 2023 processing fees will no longer be included in your refund when a full or partial refund is issued.

This applies to all purchases that are made or payments-plans that begin starting November 27, 2023. If you are on a payment plan for an item that began before this date, this policy change does not apply to that specific item.

Explainer: We are charged processing fees for all purchases (usually before ever receiving the payment). We do not pass along these fees to customers at the time of purchase. We do not get that money back when processing a refund. In simpler terms, if you are owed a full refund, you will receive the full amount that we received.

Processing fees vary depending on the payment processor and payment method.

1. Shipping Policies and Rates for Physical Products Shipped by ReidAboutSex and not Amazon.com or Other Company
Shipping Policies and Rates for Physical Products”¨”¨Note: When ordering my products from Amazon.com or a similar company, please refer to that company’s customer support, shipping and return policies.

My 2-6 week policy: I can usually beat my own, standard 2-6 weeks shipping policy! My 2-6 weeks delivery shipping policy is based on the time it takes me to: 1.) Re-order stock I just realized I ran out of because you just ordered it!, 2.) Receive said replenishment of stock, and 3.) Turn around and ship it out to you.

Please be advised of the following shipping schedules I endeavor to keep:

Orders placed Monday — Thursday prior to 12pm PST will be shipped the following business day.
Orders placed between Thursday 12pm PST and Friday 12pm PST will be shipped on Monday.
Orders placed on Friday after 12pm PST — Monday at 12pm PST will be shipped on Tuesday.
This includes all expedited orders.

International Orders: Please allow 2-8 weeks for delivery, due to customs. Read about customs policies below.

Calculating Shipping Costs: ”¨Shipping costs for order fulfillment from ReidAboutSex.com depends upon the method you choose when choices are available, and the shipping destination.

Please also note that the shipping rates for some items we sell are weight-based and may be rounded up to the next full pound depending on the shipping company policies for the shipping method selected when choices are available.

How are shipping costs calculated? ”¨We charge a single flat fee for each item in the shipment, which covers shipping fees, handling, and packaging material fees.

How are items shipped? ”¨We use USPS for all orders placed. It is not possible to specify a preferred carrier when placing your order. When available for your particular order, selecting One-Day or Two-Day Shipping may have us use air or ground shipping as necessary to get your items to you within the promised time frame. This is dependent upon your location.

2. Return/Refund Policy for Physical Products Shipped by ReidAboutSex.com
IMPORTANT NOTE ON RETURNS/REFUNDS: When ordering my products from Amazon.com or a similar company, please refer to that company’s customer support, shipping and return policies. ReidAboutSex.com reserves the right to refuse returns and replacements purchased from another company and directed to us. If you’re experiencing customer support issues with another company, please call and speak with us before returning their product to us. We’ll try to rectify the situation and save us both some time and postage.

If ReidAboutSex.com shipped it to you: Product must be returned in the same condition it was received.”¨”¨ ReidAboutSex.com offers a 30-day return policy from date of purchase on any product that you are not 100% satisfied with. Items must be returned complete and undamaged. ”¨”¨Please include a copy of your invoice or packing slip. If you do not have either of these, please include your first and last name, shipping/billing address, email address and phone number.

Return to:

ReidAllAboutIt LLC
Attn: Returns for RAS
3745 SE 3rd St
Gresham, OR 97080

Refunds for the price of the product will be made within 7-14 days after return has been received. Refunds are made to the purchasing credit card. If the card has expired, please let us know the new expiration date in order to expedite your refund.

2b. Refund Policy for Digital Content and Online Learning purchased from ReidAboutSex.com
IMPORTANT NOTE ON DIGITAL RETURNS/REFUNDS: When ordering my digital products from Amazon.com, iTunes or a similar company, please refer to that company’s customer support and return/refund policies. ReidAboutSex.com reserves the right to refuse returns and replacements purchased from another company and directed to us. If you’re experiencing customer support issues with another company, please call and speak with us before returning their product to us. We’ll try to rectify the situation and save us both some time and postage.

Reid’s 30-Day No-Risk Money-Back Guarantee/Return policy applies to full payments as well as payment plans on all digital programs unless otherwise specified. If you are not 100% satisfied with our product, you have 30-days from time of purchase to test-drive the program and ask for a refund. 

The 30-Day No-Risk Money-Back Guarantee only applies to the first payment in your payment plan. After the 30-day window, no refunds will be given and you will be expected to honor the rest of your payment plan in good faith. We are not responsible if you have not taken the first 30-Days to experience the product.

When requesting a refund, please include a copy of your invoice or confirmation number in your email. If you do not have either of these, please include your first and last name, billing address if you entered it when ordering, email address and phone number.

Refunds for the price of the product will be made within 7-14 days after refund request has been received. Refunds are made to the purchasing credit card. If the card has expired, please let us know the new expiration date in order to expedite your refund.

2c. Refund Policy for Sex Geek Summer Camp, Events and Workshops: ReidAboutSex offers a 30-day refund on tickets for live events, up until the 30 days before the event.

Sex Geek Summer Camp and other Live Events Cancellation Policy

Once an Attendee registers for one or several of my live events, me and my team make extensive arrangements and investments while anticipating their forthcoming tuition and attendance, and, in the case of their cancellation, we incur significant administration hassles, expenses, and losses of business.

Given this fact, I do not accept cancellations or issue refunds beginning 30 days after Attendee has registered for the live event, or within 30 days of the live event for folks who register last-minute.

If Attendees cancels within 30 days of registering, provided it’s at least 30 days before the beginning of the event, they will receive a full refund, but any Attendee seeking to cancel their registration after 30 days will not, under any circumstances, receive a refund. Nor will refunds be granted within 30 days of the beginning of the event, irrespective of when they purchased their ticket.

For automatic monthly payment plans, the 30-day money-back guarantee only applies to the current payment plan payment as the previous payments fall outside of 30-days. ReidAboutSex payment plans are not to be considered layaway plans or bank accounts where Reid is expected to hold your funds for another event (See Transfer policy below).

Again, this is due to the extremely limited seating -and the extensive, advanced pre-planning and preparation that occurs- for events of this nature and level of professionalism, and with this level of coordination, caliber of speakers, preparation of course materials, etc., to be created and executed well.

After the 30-day money-back guarantee as described above has expried, any and all payments made to Reid Mihalko, ReidAboutSex, Sex Geek Summer Camp, or ReidAllAboutIt, LLC, are not refundable for any reason, including, without limitation, failure to use credentials due to illness*, acts of God, travel-related problems, acts of terrorism, loss of employment and/or duplicate purchases.

We do allow a one-time transfer of event ticket (which includes event upgrades such as accomodations or event bus tickets) to another person’s name. To make a transfer you must send a written (email to support@ReidAboutSex.com) request along with the transfer-to-person’s full name and email. If an application is required for the Event, the transfer-to-person will need to fill out the application and be accepted to attend the Event. Any additional transfers after the first one incur a $25 per transfer charge. We cannot help you find someone to sell your ticket to. It is not our responsibility to find someone to purchase your ticket.

Refunds to transferees are not possible since they are not the person who made the original purchase.

If you are unsure of whether or not you can attend the Event, please do not register. If, for whatever reason, you are unable to attend the Event after you have registered and after 30 days have passed since registering, or within 30 days of the event, we will happily transfer your ticket to someone else of your choosing.

*If there are documented medical reasons for your inability to attend, we may allow you to attend a future event on the same topic at our sole discretion.

3. Guarantees
Physical Products and Digital Content and Online Learning. ӬӬIf you are not 100% completely satisfied with your ReidAboutSex.com shipped physical product, simply return said item within 30-days for a refund on the price of the product.ӬӬIf you are not 100% completely satisfied with your ReidAboutSex.com digital product, eBook, eCourse or program, simply request a refund of said item within 30-days for a refund on the price of the product.

A. License. Upon your payment of our fees for Digital Content, we grant you a non-exclusive, non-transferable license to use the Digital Content for your personal, non-commercial, entertainment use, subject to and in accordance with the terms of this Agreement. You may copy, store, transfer and burn the Digital Content only for your personal, non-commercial, entertainment use.

B. Restrictions. You represent, warrant and agree that you will use the Service only for your personal, non-commercial, entertainment use and not for any redistribution of the Digital Content or other restricted use. You agree not to infringe the rights of the Digital Content’s copyright owner (Reid Mihalko) and to comply with all applicable laws in your use of the Digital Content. You agree that you will not redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, sub-license or otherwise transfer or use the Digital Content. You are not granted any synchronization, public performance, promotional use, commercial sale, resale, and reproduction or distribution rights for the Digital Content. You acknowledge that the Digital Content embodies the intellectual property of Reid Mihalko and is protected by law.

C. Explicit Content. Because of the frank and mature, often sexual and/or emotional, nature of Reid’s area of expertise and his teachings, you agree that we have no liability to you for Digital Content you find to be offensive, indecent or objectionable.

D. Downloading and Risk of Loss: Availability of Digital Content from ReidAboutSex.com purchased content. Once you have purchased Digital Content from ReidAboutSex.com, we encourage you to download it promptly and to make back-up copies of it. If you are unable to complete a download after having reviewed our online help resources, please contact ReidAboutSex.com. You bear all risk of loss after purchase and for any loss of Digital Content you have downloaded, including any loss due to a computer or hard drive crash.

If you purchased Digital Content from another company such as Amazon or iTunes, please contact their customer support.

4. Any disputes arising hereunder shall be governed by the laws of Oregon, and shall be resolved under binding arbitration in Oregon.

Questions? Contact Reid at support@reidaboutsex.com.